We're here to help.
Questions about Doro, your child's account, or how Omli Kids works? You're in the right place.
Frequently asked
The things parents ask us most, answered in plain English.
Download the app on iOS or Android, create a parent account, set up your child's profile (name, age, interests), and Doro will start engaging your child in age-appropriate conversations from day one.
Yes. Every interaction follows age-appropriate, pre-designed learning paths. There's no open internet browsing, no ads, no external links, and no unsafe content. Parents stay in control throughout.
First, make sure you have the latest version installed and a stable internet connection. If the issue persists, email us at contact@omli.in with your device model, OS version, and a short description of what happened.
You can manage your subscription directly through the App Store (iOS) or Google Play (Android) under your account settings. For billing questions, reach out to contact@omli.in.
Refunds are handled by Apple and Google for app subscriptions. For duplicate charges or verified technical issues, contact us at contact@omli.in and we will help resolve it.
Email contact@omli.in from the address associated with your account and mention "Account deletion request." We will confirm and process it in line with our Privacy Policy.
We're a message away.
Drop us a line and our team will get back to you within a day.
Email contact@omli.in